Position Overview & Specifications

We have an exciting opportunity for an Out of Hours Call Handler ( Customer Services Advisor) to join our Wates Living Space team where the primary focus will be to provide an excellent service to our customers.

You will have:


  • Experience of call handling
  • Working with the public and problems solving skills
  • Knowledge and experience of repairs and maintenance sector
  • Adaptability and ability to work under pressure
  • Fast learner and good with IT


Key Accountabilities:


  • Answer calls from customers of Crawley Council within time and quality SLAs
  • Diagnose customer repairs requests and select suitable appointments within our repairs management IT system
  • Check the system for emergencies and manage within a timely manner to ensure targets are meet
  • Respond to telephone variations by seeking approval from duty surveyor so operatives may continue on the site through to completion
  • Provide a high quality service to our client on a face to face basis
  • Working within a team to achieve goals and targets


To be successful in the role you will be an effective communicator with a positive, passionate and engaging approach when supporting and educating the business. You will have previous experience of liaising with supply chains and stakeholders ensuring that delivery is achieved within customer’s expectations.

If this sounds like your next move we’d love to hear from you.