Position Overview & Specifications

Here at Virgin Active we can’t get enough of inspiring our members to live an active life, delivering amazing fitness experiences and service throughout our clubs. We are recruiting a club-based Events and Partnership Manager to lead the club’s Front of House and Membership teams.

The Role

  • Responsibility for the Membership performance within club, looking specifically at Sales and Retention
  • Developing new strategies for business development
  • Management over both the Front of House and Membership teams

About You

So what qualities does a Events and Partnership Manager need to join Virgin Active?

  • You have previous experience as a performance led manager, and a strong operational understanding of what’s involved in managing a subscription based business
  • You have experience in an operational business, and aren’t afraid to get your hands dirty or jump into action when things don’t go to plan
  • You have a track record in meeting financial targets
  • You are experienced with all aspects of people management, and understanding the importance of coaching a team to success through goals, targets and KPIs
  • You have a razor sharp focus on customer service and experience
  • You are confident in liaising with the membership base, and can manage complaint escalations via phone, email and face to face
  • You will act as a member of one team with one goal, will always be yourself, and work hard. Most importantly, you dream big
  • You are always looking for ways to learn and improve, to inspire people while having fun and doing the right thing

Our Perks

  • 30 days (including bank holidays) annual leave – and we want you take them
  • Access to The Peoples Pension, with our contributions at 3%
  • Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V
  • We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes and PT sessions to discounts on health and beauty treatment and products
  • Obviously so many discounts across the Virgin Group, from Virgin Media to Virgin Atlantic - who doesn’t love a discount!
  • Financial fitness is just as important as physical, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
  • Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions
  • We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges
  • Access to ePoints, offering loads of online discounts to retailers such as Amazon, ASOS and Adidas
  • Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best