Facilities Manager

Job Purpose A key leadership and business partnering role working across a range of internal and external stakeholders to deliver a sustainable service provision. Demonstrating a customer focused approach to the delivery of Facilities services, the post holder will ensure the cost-effective delivery of high-quality services that compliment and facilitate customer experience. Providing professional management and leadership of Facilities services and effective campus management on a day-to-day operational basis across one of the five zones of buildings. Working effectively with the other Facilities Managers as part of the Facilities Management Team you will contribute to the delivery of the department's strategic and operational targets, overall service delivery aims and will be accountable for implementation and delivery of all relevant policy, objectives and standards. This involves the review, development and implementation of continuous improvements in working patterns to ensure value-for-money arrangements which are customer focussed, tailored to the needs of stakeholders and which fulfils departmental and University objectives. In addition to developing the internal zone team's competence and capability to support the operations of the existing Estate and the future complex buildings that will be delivered as part of the University's Campus Development Plan. Main Duties and Responsibilities Leadership and Management

• To effectively manage the Zone Facilities services groups ensuring the delivery of the day-to-day operation. Responsible for leadership of operational staff including, Duty Managers, Facilities Assistants, Facilities Cleaning Assistants and through establishing performance indicators to ensure quality processes and equipment are being utilised and the working arrangements are in line with best practice.
• Lead role in ensuring that the buildings and services are maintained and developed responsively, working closely with building users within the zone. Promote and embed a 'one team' ethos across all staff working in the zone and partnership working with colleagues from other services.
• To support the Facilities Leadership team with the development and delivery of strategic and operational goals and objectives for the Facilities services teams which align with departmental and wider University operating plans.
• Ensure the continuing training and development of team across the range of Facilities services, tailored to both individual need and business requirements.
• Develop and support the Duty Manager to confidently operate in line with University HR policy and procedure including recruitment, selection, induction, managing and supporting individual and team performance, attendance, disciplinary, grievance and performance and development reviews to embed a culture of continuous development and improvement.

Operational Management

• Deliver an integrated facilities service across the zone to ensure that service levels are specified and delivered against and are appropriate for the needs of the University and the users. Resolve any conflicts which may arise in relation to demand versus resources
• Maintain a high-profile presence as the Facilities interface on a day to day basis with Facilities colleagues, liaising with key colleagues from Colleges and Schools to discuss and act on operational matters of joint interest.
• Develop sound working relationships with Academic and Professional Services colleagues in order to participate effectively in the continuing development of service provision.
• Co-ordinate respond to and address/resolve requests from colleagues within Colleges and Schools relating to Estates.
• Ensure effective coordination of FM service delivery by liaising with colleagues from centrally delivered Estates services and with contractors.
• Work with School, College, University Services building representatives and management colleagues supporting the development and implementation of an improved Customer Service strategy, ensuring direct contact with key stakeholders and promoting improvements in service delivery. Respond to and address/resolve requests from key customers in respect of services provision or general facilities related issues.
• Motivate and focus the Facilities Zone Team on developing expertise in the proactive operation of the zone which is customer centric.
• Support and Coordinate the delivery of quality management systems to ensure core standard services are achieved.
• Ensure appropriate levels of monitoring and evaluation and ensure proactive checks are completed with regards to maintenance and statutory standards.
• In collaboration with Technical Service plan and coordinate maintenance work, including external contractors; assist and facilitate planning to minimise disruption to clients/building occupiers, within the zone.
• First responder in the event of FM related fire evacuation and emergency incidents impacting on the campus and coordinating local incident response by putting business continuity plans in place and ensuring effective communication between all parties concerned.

Compliance and Risk Management

• Ensure consistent services provision compliance with all statutory & legislative standards and local & national policy, protocol and procedure.
• Overall responsibility to lead and work with Facilities colleagues for the to day operations of key buildings Develop and implement safety management arrangements including risk assessments for services tasks.
• Identify risks, implement risk reduction and control measures and support business continuity plans to provide reliability and resilience of all facilities services.
• Responsibility to work with facilities and technical colleagues for compliance standards and to ensure that relevant areas of responsibility are maintained and operated in compliance with agreed standards across the University Estate.

Knowledge, Qualifications, Skills and Experience Knowledge/Qualifications Essential: A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar or number of different roles. Or: Scottish Credit and Qualification Framework level 9, (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent (including professional accreditation with relevant formal training), and experience of personal development in a similar or related role(s) with a bias towards facilities service provision/customer service. A2 Thorough knowledge and understanding of the work practices, processes and procedures relevant to Facilities Services roles. A3 Highly developed specialist knowledge and experience of Facilities services management and provision. A4 Detailed operational knowledge of systems relevant to own field of work in terms of functionality and capability and/or detailed knowledge of own service area and products/services available. A5 Understanding of relevant health and safety policies and procedures relative to the role, and the quality outputs and standards required. Desirable: B1 Member of Institute of Workplace Facilities Management (IWFM). B2 Good working knowledge of the University HR/Payroll System (Core), and University Financial systems and processes. Skills Essential: C1 Proven management capability and well-developed skills in managing large staff groups with a demonstrable ability to effect positive changes in work practices and embed continuous improvement. C2 Strong written and verbal communication skills with the ability to interact and liaise effectively, clearly explain matters of detail, listen accurately and discuss matters of detail with specialist and non-specialists. C3 Excellent planning, organisational and time management skills with the ability to understand work requirements, work to deadlines, prioritise and operate effectively under pressure. C4 Effective interpersonal and team-working skills with the ability to quickly develop and maintain effective relationships and contribute positively within a range of teams. C5 Pro-active with the ability to use initiative and sound judgement to resolve issues independently. C6 Well-developed IT skills including use of standard desktop applications such as Microsoft Word, Excel and Outlook and with the capability to develop further IT skills to utilise specialist IT applications. C7 Proven ability to develop staff through pro-active staff development plans. C8 Proven analytical and problem-solving capability with the ability to prioritise complex and competing. C9 Ability to be flexible in relation to working hours subject to the exigencies of the role. Experience Essential: E1 Significant operational management experience of managing a team delivering facilities service provision in a customer focused environment. E2 Proven experience motivating, developing and managing performance and attendance to enable staff to deliver to their full potential. E3 Significant experience of customer service delivery and working in a business partnership role across a range of stakeholders. E4 Experience of managing emergency/difficult situations E5 Significant experience of ensuring statutory compliance, particularly in respect of compliance checking, buildings maintenance, through external service providers. E6 Demonstrable experience of planning and progressing work activities within general guidelines, using initiative and judgement without recourse to others. Desirable: F1 Demonstrable experience in the operation of contracts and framework agreements. F2 Experience of working in a similar role in the Higher Education sector or in another similar complex organisation. F3 Event management experience. Terms and Conditions Salary will be Grade 7, £38,474 - £43,155 per annum. This post is full time (35 hours p/w) and open ended. For full information on this role or to apply with your CV and cover letter please contact Roddy McCallum at Morgan Hunt on roddy.mccallum@morganhunt.com Morgan Hunt is an external recruitment company retained on this assignment. As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity. As a valued member of our team, you can expect: 1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared. 2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages. 3 A flexible approach to working. 4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/. We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/. We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University. We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.