Position Overview & Specifications

  • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Ensures patients medication and treatment is provided appropriately through repeat prescriptions
  • Ensures all filing and admin duties are carried out to promote smooth running of the practice
  • Knowledge of EMIS web is preferred

Job Type: Part-time
Part-time hours: 16 per week

Salary: £10.42-£11.50 per hour

Benefits:

  • Free flu jabs

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Birmingham: reliably commute or plan to relocate before starting work (required)

Experience:

  • Medical Receptionist: 1 year (preferred)

Work Location: In person