Position Overview & Specifications

  • Opportunity to work at a well-respected University in London
  • Work in a fast-paced and diverse environment

About Our Client

A top University based in London with excellent transport links.

Job Description

The key responsibilities include:

  • Service Desk activities including issue, return, and renewal of materials.
  • Circulation duties including processing of reservations and fetching items from the closed stacks.
  • Membership Desk activities including registering new readers and renewing existing accounts.
  • Answering user enquiries including face-to-face, by telephone and online. Efficient and prompt referral of complex enquiries to appropriate second-line staff.
  • Processing and handling of fines and library charges face-to-face, by telephone, and online.

The Successful Applicant

Person Specification:

  • Experience of working in a busy customer facing role.
  • Approachable, friendly, and helpful manner.
  • Ability to deliver excellent customer service in a team environment.
  • Effective team player with equal ability to work independently.
  • Excellent IT Literacy, including experience of using desktop operating systems and software packages (e.g., Windows systems, Microsoft Office, email systems, Library Management Systems etc.).

What's on Offer

The opportunity to work at a top University in London with excellent transport links.