Customer Service Assistant

Job title: Customer Service Admin Clerk

Work Location: IPSA Europe, Unit 1, New York Way, North Shields, Tyne & Wear, NE27 0QF, UK

Department: Customer Service

Reports to: Customer Service Manager

n Full-time o Part-time

Customer Service are responsible for ensuring our customers receive a world class customer experience. They are the internal customer champion who ensures that customers needs are met in manner that exceeds their expectations. Voice of customer is their priority to ensure that we are continually monitoring and improving our customer service levels.
Key Responsibilities (including but not limited to): Customer Service and Admin Duties:

• Order entry
• Order acknowledgement
• Effective customer communication
• Log and distribute customer enquiries (Telephone and Email)
• Digital and physical filing

Experience and Skills required:

• Computer Literate with good knowledge of Microsoft 365 programmes
• Excellent organisation and time management skills
• Experience of Salesforce would be an advantage
• Confident telephone manner
• Experience of working in an office or similar environment

General requirements:

• Follow company policies and procedures at all times
• Meet personal objectives and targets
• Build sustainable relationships of trust through open and cooperative communication
• Strive to achieve company targets and KPI’s

The duties and responsibilities highlighted in this job description are indicative and may vary over time. Employees are expected to undertake other duties and responsibilities relevant to the nature, level and extent of the post.