Position Overview & Specifications

Our client, a fast growing FM/ facilities management company is recruiting a Business Support/ FM Helpdesk Manager.

This is a new role and has been created help the business in two key areas;

  • Management of the FM helpdesk function and team (3 staff); including recruitment, guidance, mentoring of team members and development of the facilities helpdesk function - processes, KPIs, reporting, invoicing of clients etc
  • To take a lead on some other office/ business functions such as developing business processes and retaining/ gaining ISO accreditations, mobile phone contract procurement/ management and administration

A good knowledge of facilities management services, FM helpdesk/ CAFM systems and team management experience is essential.

There will be plenty of opportunity to grow your career, take on additional responsibilities and progress within this ethical, successful and expanding organization.

Please note that the job is based at the firm’s head office full time, so an easy commute to their location in the Birmingham Airport/ Coleshill, B46 postcode, M42/M6 junction area is essential.

A salary of £42k is offered although there is flexibility to £45k for an outstanding candidate. Full package, including private healthcare, is provided.