Position Overview & Specifications

Posting Description: Business Operations Manager Do you like taking complex problems and crafting quality solutions to address them? Do you like working with lots of different people on a variety of different initiatives? If so, then come and join Aon UK Health Operations team - we're looking for a practical problem solver with experience in Operations. This person will work on key strategic operational projects to develop our operations as well as projects to improve operational processes and procedures, setting Aon’s Health solution line up to better serve our clients We offer the flexibility to work in a hybrid role with the option to work both virtually and from one of our UK offices!! Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like From implementing minor process changes, through to running small projects and participating in global change programmes, no day looks the same in the Operations Transformation team. You will join an innovative and collaborative environment that seeks to challenge the status quo. Key responsibilities
  • Ideating, scoping and leading projects aligned to the business strategy that expands our operations, finds solutions to problems or improves our way of operating.
  • Collaborating with colleagues across Operations, Health UK and the wider Aon business to develop & deliver new practices – be it system, process, policy or controls.
  • Interacting with multiple partners across the business, acting as a change champion to drive specific priorities.
  • Provide updates on progress made against projects and operational excellence efforts.
  • Documents findings and prepares recommendations for implementation of new procedures or organisational changes.
  • Maintain and be part of the firm’s internal networks including in the areas of Compliance, Risk, Data Privacy and other legal departments.
  • Ensure that initiatives across systems, processes, customers (both internal and external) and people are fully understood and addressed with risks managed and mitigated to deliver quality outcomes.
  • Ensure quality communication methods are adopted and are suitable to for the magnitude of the change assuring engagement of all those impacted and that the change message lands effectively
Skills and experience that will lead to success
  • Excellent ability to develop positive relationships quickly, influence key stakeholders, work cross-functionally and autonomously.
  • Ability to organise & manage priorities simultaneously and meet time-sensitive deadlines in a fast-paced environment.
  • Excellent communication skills - both written and verbal. Ability to summarize complex solutions/concepts into a digestible format.
  • Demonstrated experience in operations, risk management and/or excellence in a professional services environment such as consultancy, financial services, or insurance.
  • Excellent project management competencies including a consistent track record of successful operational transformation projects.
How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
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