Position Overview & Specifications

Role: Customer Service Administrator

Salary: £21,500

Type: Permanent

Hours: Monday to Friday 37.5 hours per week

Hybrid working – 3 days in the office 2 days at home.

2Fawcett are currently recruiting for a Customer Service Administrator for a business based in Burton.

Your main duties will be:

  • New partner onboarding
  • Managing Incoming partner enquiries (via telephone or PC)
  • Partner account management
  • Commission and account administration
  • Stock control and sales orders
  • Partner assistance / query resolution
  • Technical support
  • Proactive customer care
  • Data entry and query resolution

Experience

  • Someone with telecoms experience
  • Ideally some sales experience
  • Understanding of telephone account management
  • CRM experience

Job Type: Full-time

Salary: £23,000 per year

10% performance related bonus (after successful completion of probation)

Job Types: Full-time, Permanent

Salary: Up to £23,000.00 per year

Benefits:

  • Company pension
  • Discounted or free food
  • On-site parking
  • Work from home

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Burton-On-Trent: reliably commute or plan to relocate before starting work (required)

Experience:

  • customer service: 1 year (preferred)

Work Location: One location